The basis services include the following core activities:

• System support: after installation, it must be ensured that SAP system works without any problems. This includes performing the regular backups, maintaining user data, monitoring (and, if necessary, modifying)  the runtime environment, loading the application patches to the system, etc. Our company has experience in operating the system, designing its operational environment, and holding trainings on the administrative tasks.

• Version change: SAP is continuously developing its system, publishing newer and newer versions. Some time after a new version is published, the development of the earlier versions is stopped, and the company no longer offers product support for them. Therefore, eventually the operators of installed SAP systems must upgrade their existing systems to a newer version. Upgrading is a complex and time-consuming job because upgrading the SAP-based system, migrating the related SAP applications to the new version, and providing training for the users about the modified functions in the applications require significant professional knowledge.

• Landscape migration: Hardware devices are developed at a dazzling speed, and their performance is continually increasing. At the same time, the size of the databases, the range of the services provided by the applications, and their resource needs are continuously growing. Therefore, it is understandable that hardware devices that are only a few years old are considered to be obsolete, and the performance of SAP systems operating in such an environment is frequently insufficient, the response times are slow, and the users are unsatisfied, which hinders the fast and effective administration expected in our age. The solution in these cases is moving the SAP system to new hardware. SAP migrations that do not involve changing the type of the operating system or the database manager are called homogeneous migrations. We have significant experience in this field, both in the actual execution of the process and in managing and solving the arising problems.

Further basis services:

• Technical support: We provide your developer and basis team with fast and efficient support: we help apply OSS notes, install patches, locate errors in the ABAP/JAVA program code to solve functional problems, and correct faulty reports and interfaces.

• Custom development: This service involves SAP systems development and integration tasks and covers areas such as troubleshooting, executing changes, implementing interfaces, etc. Custom development can also be aimed at extending system functionality.

• Output management: We have experience in installing and configuring various output devices for SAP like laser and barcode printers, configuring new printing methods, etc.

• Integration of messaging systems: To implement effective information exchange with external business partners (customers, suppliers, and authorities) and non-SAP user colleagues, it is often required to integrate the SAP systems with various communication services (e.g., fax, e-mail, text messaging, and voicemail) and the communication systems managing these services.